On this FAQ page we will answer some common questions that we get in regard to our services. If your question is not here please call or send us an email and we will be happy to answer it.

Q: I have a key that broke off in my apartment door by the University in Rochester NY and I can’t get it out.  It’s my only copy.  Are you able to make a new key for my door?

A: Yes, we can come to your location and first extract the broken key and make you a new key after that.  If for some reason, the lock isn’t working right after extraction, our technicians can change the lock completely or rekey the existing lock for as well.

Q: I need to replace the keyless entry pad lock on my business. I have the new one rochester locksmith, services page, lock imagealready, I just need it installed.  Do you provide services for this in the Brighton, NY area?

A: Yes, our technicians have experience with installing and changing keyless entries.  I can have a technician come to your location in Brighton to install the keypad lock for you.

Q: I own a rental property in Greece, NY 14626 and need the locks rekeyed on the house. Can I have someone out today to rekey the locks for new tenants?

A: Yes, that is no problem. We can have a technician come to your property in Greece to rekey the locks for you and make a new set of keys.

Q: I have a commercial push bar lock that doesn’t seem to be working right.  Could i have a technician come to look at it and either repair it or replace it? I’m not there now but will be in a couple of hours, located in Rochester NY 14604.

A: Yes, our technicians have experience with push bar locks.  I’ll be happy to set you up with an appointment time of your convenience to have someone come out and look at it for you. Depending on what is malfunctioning they can repair or replace the lock.

Q: I own a business in Henrietta, NY 14467 that was broken into yesterday and I would like to either change the locks or rekey them. Can you provide either of those services and supply the locks?  

A: Yes, we provide services for changing or rekeying locks on businesses in Henrietta. Our technicians carry a variety of locks with them if you would to change the locks out to something that has more security.

Q: I just purchased a new home on St. Paul Street in Rochester, NY 14604 and need to get the locks changed. Some of them are deadbolts, are you able to do that? Thank you.

A: Yes, we can do that for you.  Our technicians can change numerous types of locks; deadbolts included and supply you with a set of keys to your new home.

Q: Could I have an estimate to replace key to a 99 Chevy Tahoe.  Is there pricing with and without remote entry? I am in Rochester, NY.

A: We can certainly come and make you a new ignition key for your Chevrolet Tahoe. Please give us a call for a free estimate and to schedule an appointment. We then can send a technician out right away!

Q: I have lost my only key for my 2002 Ford Escort. Can you do that? How much does it cost? Location is in Rochester NY.

A: Yes, we can make a new ignition key for your Ford. We have a technician right in Rochester, NY and can send him out right away upon scheduling an appointment. Please give us a call to schedule and receive a free estimate!

Q: I have 10 doors. I want the door deadbolts and handles replaced.  I want Schlage locks and I would really love all keys to look alike and about 5 keys made. Can you help me? I’m off Woodward St, Rochester 14605.

A: Yes, we can replace all deadbolts and handles on all of your doors. Our technicians can provide Schlage locks along with many other brands to choose from such as Baldwin locks, Kwikset locks.

Q: I have a 2002 Jeep Grand Cherokee and I need the ignition changed. The key won’t turn in the ignition and I would like a copy of my ignition key made also. Do you change ignitions and copy ignition keys?  Also, do you come to Alexander St, Rochester NY 14607?

A: Yes we can certainly replace your ignition to your Jeep. We can send a technician out to look at the ignition to see whether it can be repaired or if it needs a replacement ignition. We can also make as many copies of your ignition key as you would like and we can do all of this on site at your Alexander St, Rochester NY location.

Q.) Me and my husband just started flipping houses in Rochester, NY and we recently purchased 3 houses. We are in need of a locksmith to either rekey or replace the existing locks on each house. We are trying save as much money as possible and we would like to know which service is cheaper, rekey or replacing the entire lock? The houses are located in Victor NY, Rochester NY and Pittsford NY.

A.) Yes, we encourage customers who have recently purchased a new home, to have their locks changed by one of our trained technicians. Our technicians can either rekey the existing locks or replace them with new ones. When the technician rekeys your existing lock, he is ensuring that any OLD key to the lock, will no longer work once the lock is rekeyed. If the customer is not satisfied with the basic rekey, our technician can install a different locking mechanism. We can also have our technician make you a Master Key that can work for each lock. As far as pricing goes, it depends on the type of lock already installed. Once the technician takes a look at each lock, he will be able to let you know what would be most cost effective. Our technicians are there to give their professional opinion and we take pride in offering various security services to all of our customers in their new homes!

Q.) I just lost my keys and I am in the parking lot of the Radisson Rochester Riverside Hotel on East Main St. in Rochester NY. I’m not sure if they are locked in my car or if I misplaced them while we were checking-in. I am vacationing here and I don’t know what to do. I’ve never had this happen before.  Can you help me with this? I have a 2011 Nissan Titan if that helps. 

A.) We most certainly can help you with your situation and provide a new ignition key if needed for your 2011 Nissan Titan. We can send a technician to your location and have him unlock your vehicle. If your keys are not inside the vehicle, we can have our technician cut & program a new key on-site. All of our technicians are certified and equipped to make a new ignition key, whether it’s a Mechanical, Transponder, or High Security key. Just give us a call and we can send a technician right away!

 

Q.) I forgot the combination to my safe and I really need to get it open fast! Are you able to provide service? The safe is at my residence and I live in Hamlin, NY. Do your technicians travel this far? If so, how fast can you send one of them out here?

A.) All of our technicians have the necessary tools to drill out the locking mechanism on most safes and or security boxes. We can send a technician to your residence right away so you can have access to the items inside your safe. Our response time is usually within 20 minutes after you speak to one of our trained dispatchers. We service outside of Rochester as well and it wouldn’t be an issue to have a technician sent to you in Hamlin. Give us a call today and we can take care of your needs!

Q.) I live in the city off of University Ave in Rochester and I just locked my keys in my car. I have a 2013 Ford Fusion and my car is also running. I am already running late for work and need someone here ASAP! Can you send a locksmith to unlock my car?

A.) We can definitely send a technician to you to unlock your Ford Fusion and our response time is usually within 20 minutes. We are a mobile service company and we have technicians that service in and around the Rochester area. Please give us a call and we would be happy to assist you.

Q.) I manage the Red Robin here at Greece Ridge Mall and I had to fire one of my employees earlier this week and now the employee is refusing to give back their keys to my store. What are my options as far as securing my building in case this ex-employee comes back?

A.) First, we will have the technician rekey each lock in your restaurant and provide you with new keys to each lock, he can also make you a Master Key so you have complete control of each door/door lock in your business. For added security, our technician can take a walk-through of the building and provide his professional opinion on whether to install better security locks and or systems. Some of our commercial high security features included panic bars, push bars, surveillance system, keypad locks, intercom systems, and rolling gates.

Q.) My daughter goes to college at RIT in Rochester and lost her car keys at school. She only has one set of keys; the car only came with one ignition key. She drives a 2015 Buick Enclave and the dealer said the key needs to be programmed. Is that correct? I would like to pay for services but I’m not in the city. Would this be possible?

A.) Yes, an ignition key for a 2015 Buick Enclave needs to be programmed to the ignition, it is a Transponder Key. Our technician can provide service for this type of vehicle as well. If you would like to pay for the service, our technician can call you and take your payment information over the phone. Our technician will also leave a copy of the receipt/invoice with the customer on-site at the vehicle.

Q.) Me and my husband just started flipping houses in Rochester, NY and we recently purchased 3 houses. We are in need of a locksmith to either rekey or replace the existing locks on each house. We are trying save as much money as possible and we would like to know which service is cheaper, rekey or replacing the entire lock? The houses are located in Victor NY, Rochester NY and Pittsford NY.

A.) Yes, we encourage customers who have recently purchased a new home, to have their locks changed by one of our trained technicians. Our technicians can either rekey the existing locks or replace them with new ones. When the technician rekeys your existing lock, he is ensuring that any OLD key to the lock, will no longer work once the lock is rekeyed. If the customer is not satisfied with the basic rekey, our technician can install a different locking mechanism. We can also have our technician make you a Master Key that can work for each lock. As far as pricing goes, it depends on the type of lock already installed. Once the technician takes a look at each lock, he will be able to let you know what would be most cost effective. Our technicians are there to give their professional opinion and we take pride in offering various security services to all of our customers in their new homes!

 

 

Q.) I forgot the combination to my safe and I really need to get it open fast! Are you able to provide service? The safe is at my residence and I live in Hamlin, NY. Do your technicians travel this far? If so, how fast can you send one of them out here?

A.) All of our technicians have the necessary tools to drill out the locking mechanism on most safes and or security boxes. We can send a technician to your residence right away so you can have access to the items inside your safe. Our response time is usually within 20 minutes after you speak to one of our trained dispatchers. We service outside of Rochester as well and it wouldn’t be an issue to have a technician sent to you in Hamlin. Give us a call today and we can take care of your needs!

 

Q.) I manage the Red Robin here at Greece Ridge Mall and I had to fire one of my employees earlier this week and now the employee is refusing to give back their keys to my store. What are my options as far as securing my building in case this ex-employee comes back?

A.) First, we will have the technician rekey each lock in your restaurant and provide you with new keys to each lock, he can also make you a Master Key so you have complete control of each door/door lock in your business. For added security, our technician can take a walk-through of the building and provide his professional opinion on whether to install better security locks and or systems. Some of our commercial high security features included panic bars, push bars, surveillance system, keypad locks, intercom systems, and rolling gates.

Q.) My daughter goes to college at RIT in Rochester and lost her car keys at school. She only has one set of keys; the car only came with one ignition key. She drives a 2015 Buick Enclave and the dealer said the key needs to be programmed. Is that correct? I would like to pay for services but I’m not in the city. Would this be possible?

A.) Yes, an ignition key for a 2015 Buick Enclave needs to be programmed to the ignition, it is a Transponder Key. Our technician can provide service for this type of vehicle as well. If you would like to pay for the service, our technician can call you and take your payment information over the phone. Our technician will also leave a copy of the receipt/invoice with the customer on-site at the vehicle.

Q.) We live in the city off of Lexington Ave in Rochester NY and this area is just getting worse with all the crime! Our house was broken into again last night; this is the 3rd time since we moved in. We currently have a regular deadbolt/doorknob locks on all doors but we obviously need locks with better security features. We are interested in having high security locks installed or having a security system installed. Would you be able to provide assistance with this?

A.) Absolutely! We can send one of our certified and trained technicians to your residence, where they can assess the situation and give their professional opinion on whether to install a high security lock, security system, or both! All of our technicians offer immediate on-site estimates as well! Some of the security features we offer include, double-sided deadbolt locks, keypad locks, biometric locks, non-duplicate key locks, key control systems, CCTV, and high security locks that are bump, pick, and drill proof! Give us a call today and we can send a technician right away!

Q.) I lost my keys to my 2000 Dodge Grand Caravan and didn’t know if you made car keys. If you do, how can I go about getting one? I’m at Rochester NY General Hospital. Can you come here or do I need to tow the car to you?

A.) No need to tow the van. We can send a technician out to you right away to make a new key for you Grand Caravan. Please give us a call to schedule an appointment and we can send a technician out right away.

 

Q.) My home was just recently broken into and I would like to have all of the locks changed. I live on East ave Rochester NY 14604. Do you come to my area? Do you have really secure locks?

A.) I’m sorry to hear that. The good news is we do service your area in Rochester, NY and our technician will have a variety of high security locks for you to choose from.

Q.)  If I was ever locked out of my house in Greece NY 14626, would I be able to call you? What forms of payment do you take?

A.) Yes, if that happens give us a call asap! We are a 24/7 locksmith service and we do service the Greece NY area.

Q.) I need my ignition replaced for a 1996 Chevrolet Tahoe. Do you replace ignitions and come to Ridgeway ave Rochester NY 14615?

A.) Yes we can replace that ignition for you and come out to Rochester NY 14615. Please give us a call to schedule an appointment!

Q.) I need to have the locks of my apartment rekeyed.  There’s 2 locks involved and I would like them keyed both the same. I’m located in Post ave Rochester NY 14609.

A.) Yes, we can come to your location and first extract the broken key and make you a new key after that.  If for some reason, the lock isn’t working right after extraction, our technicians can replace or rekey the lock for as well.

Q.) My house was broken into yesterday and both locks on the front door were damaged so bad they aren’t working anymore.  Can I have someone come to change them for me? I live on Milton st Rochester NY 14609 and I would like someone to come ASAP. Thank you

A.) Yes, we can have a technician come out to change the locks for you.  They carry a variety of locks with them if you wanted to pick one with more security to it.

Q.) The commercial locks on the entrance and exit doors need to be changed before I move into my new office space.  Can I set up an appointment to have someone here tomorrow? The address is S Goodman St Rochester NY

A.) Yes, our technicians have experience with commercial locks.  I’ll be happy to set you up with an appointment time of your convenience tomorrow to have a technician come and change the locks for you.

Q.) I just bought a new house on Bardin ST, 14619 Rochester NY and would like someone to replace all the locks and deadbolts on the doors changed out. When can you do that? Or should I call for an appointment? Thank you

A.) Yes, we can do that for you.  Our technicians can change numerous types of locks; deadbolts included and supply you with a set of keys for them as well. Just give us a call and we will be able to assist you.

Q.) I need to have the locks on my business rekeyed, please. As well at least 3 duplicate copies.  I’m located at 12 corners in Rochester NY and would to have someone here this afternoon if possible.

A.) We can definitely make an appointment this afternoon to have a technician come out to rekey the locks on your business.  They will also be able to make as many duplicates you need for the locks.

Q.) Can you install a wireless key pad on an apartment complex I own in Pittsford NY?

A.) Yes, our technicians have experience with keyless entry systems.  We can setup a time to have someone come out to install one on the apartments.